*You* are our most valuable treasure
Our customers are the heart of everything we create. Your trust, support, and enthusiasm mean the world to us, and we strive to treat every interaction with care, respect, and genuine appreciation — because you’re not just a customer, you’re part of the story we’re building.
Forged With Care
Every item in our shop is created only after your order is placed, thoughtfully crafted with care, intention, and a subtle spark of enchantment. We don’t pull from pre-made stock or dusty shelves — your piece is made especially for you, ensuring it arrives with the quality, detail, and magic it was meant to hold. ✨
Swift & Noble Service
If you ever need assistance, we’re always within reach. Our support team responds with the speed, care, and honor of a seasoned knight, ready to help guide you through any question or concern. From the first message to the final resolution, you’ll never be left wandering the woods alone — we’re with you every step of the journey.
Returns
To call upon the Dragon’s Oath, simply contact us within 14 days of delivery with a photo and a brief description of the issue. Once we receive your message, our team will review it with care and guide you through the next steps, working with you to resolve the matter and ensure your experience ends on a positive note.
We Honor Returns or Refunds When:
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Your item arrived damaged or defective
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A production error occurred (it's rare, but even dragons and gnomes aren't perfect)
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You received the wrong item